bdjel's Privacy Policy
A complete and transparent description of how your personal information is collected, stored, and kept secure.
bdjel is a trusted online gaming platform for Bangladeshi users. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy clearly describes what types of information we collect, why we collect it, how we use it, and what rights you have. Our goal is to build a relationship with you based on complete transparency.
The information we collect
We collect various types of information to provide services on the bdjel platform. A detailed description of that information is given below:
1.1 Personal identification information
During account registration and identity verification, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Address and residential information
1.2 Financial information
For transaction processing, we collect:
- bKash, Nagad, or Rocket mobile banking number
- Bank account information (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
1.3 Technical information
Information automatically collected when you access our platform:
- IP address and device identifier
- Browser type and operating system
- Cookies and session data
- Login time, duration, and pages visited
1.4 Gaming activity information
To ensure responsible gaming, we keep records of:
- Gaming history and bet amounts
- Win and loss records
- Details of bonus and promotional offer usage
- Self-exclusion or limit-setting preferences
Purpose of using information
bdjel uses your information only for specific, lawful, and clearly defined purposes. We never use your information for any other purpose without your consent.
2.1 Service delivery and account management
We use your information to create and manage your account, process transactions, and provide all features of the platform. We need to hold the information required to complete any financial transaction through bKash, Nagad, Rocket, or bank transfer.
2.2 Identity verification and fraud prevention
We verify user identity to ensure platform security and to prevent money laundering or other unlawful activities. This is essential to protect the interests of all users.
2.3 Customer service improvement
Our 24/7 live chat and email support team may access account-related information to help resolve your issues. This is done solely for the purpose of providing service.
2.4 Responsible gaming monitoring
bdjel places the highest importance on responsible gaming. By monitoring user gaming behavior, we can identify potentially problematic patterns and provide assistance when needed.
2.5 Legal and regulatory compliance
We retain certain information and provide it to authorities when required to comply with applicable laws and regulations.
2.6 Platform improvement and personalization
By analyzing your usage patterns, we improve the platform and create a more relevant experience for you. This analysis is generally carried out in anonymized or aggregated form.
Information sharing and disclosure
bdjel never sells your personal information. Only the necessary information may be shared with specific parties in the limited circumstances listed below:
Payment processors
The minimum necessary information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, and bank transfers. These providers are governed by their own privacy policies.
Game providers
Game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may process limited session data for technical reasons. Your personal identification information is not shared with them.
Legal authorities
We may be required to provide information to law enforcement agencies or regulatory authorities in response to a valid order or request. Such disclosure is made only under legal obligation.
Technology and security services
We work with trusted technology partners to operate the platform, who ensure SSL encryption and cybersecurity. These partners operate under contractual confidentiality.
Data security measures
We follow industry-standard technology and processes to keep your information secure on the bdjel platform.
SSL Encryption
All data transmissions are secured by 256-bit SSL encryption, which protects your information from unauthorized access during transfer.
Secure servers
Your information is stored in high-security data centers, where firewalls, antivirus systems, and regular security audits are in place.
Access control
Only authorized staff can view specific information for defined purposes. All access is logged and monitored.
Regular audits
Our security measures are regularly evaluated through internal and external audits, and necessary upgrades are made.
Rapid incident response
If a security incident occurs, we act quickly and notify affected users as required by law.
Data minimization
We collect only the information that is essential to provide the service. We refrain from collecting unnecessary or excessive information.
Cookies and tracking technologies
The bdjel website uses cookies and similar technologies to improve platform functionality and your experience.
5.1 Essential cookies
These cookies are essential for the basic operation of the platform — such as maintaining login sessions, ensuring security, and remembering your preferences. These cookies cannot be disabled, as the platform will not function properly without them.
5.2 Performance cookies
These cookies help us analyze how users are using the platform. This information is collected in aggregated and anonymized form and is used for platform improvement.
5.3 Preference cookies
These cookies are used to remember your language preference, display settings, and other personalized preferences. They make your experience more comfortable.
Data retention period
bdjel does not retain your information longer than necessary. The retention periods for different types of information are listed below:
Account information
Retained while your account is active and for as long as necessary after account closure to meet legal requirements.
Transaction records
All financial transaction records are retained for a specified period in accordance with legal obligations.
Gaming logs
Logs of gaming activity are kept for as long as necessary for dispute resolution and auditing.
Technical logs
IP logs and technical information are retained for a limited period for security and performance analysis.
Your rights
As a user of the bdjel platform, you have certain important rights regarding your personal information.
Right of access
You can request a copy of your personal information held by us. We will try to respond to this request within a reasonable time.
Right to correction
If there is an error in your information, you can request that it be corrected. Our support team will assist you with this.
Right to deletion
In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
Right to restrict processing
You can request that the processing of your information be restricted in certain circumstances. We will evaluate this request appropriately.
Protection of minors
Age verification and child protection policy
bdjel is strictly a platform for users aged 21 and above only. We do not knowingly collect information from minors and do not allow them to register.
We confirm user age through the account verification process. If we become aware that we hold information from a minor, we will immediately close that account and delete the relevant information.
Our request to parents — monitor your child's internet use. If you believe a minor is using bdjel, contact us immediately: [email protected]
Third-party services
The bdjel platform uses various third-party technologies and services to operate effectively. These parties have their own privacy policies and manage information according to their own policies.
9.1 Relationship with game providers
Game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi operate games from their own servers. Processing of technical session data may be necessary in this context. However, your personal identification information is never shared.
9.2 Payment gateways
When transacting through bKash, Nagad, and Rocket, you transfer funds directly through those providers' services. Those providers' own privacy policies apply and they manage information independently.
Policy changes and updates
Keeping you informed about changes
bdjel may update this Privacy Policy from time to time. For any significant changes, we will send you a notification to your registered email and display a clear notice on the platform.
We recommend that you review this page regularly. The date of the last update to this policy is noted at the top of the page.
If you continue to use the bdjel platform after the policy has been updated, it will be assumed that you have agreed to the updated policy.
Contact us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
Live Chat
For the fastest response, use our 24/7 live chat. Our support team is available in both Bengali and English.
Email Support
Email us for detailed privacy-related requests. Our privacy team will review your request carefully.
Enjoy safe gaming at bdjel
Your data is protected, your gaming experience is enjoyable.